Refund policy

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Thank you for shopping at {{ shop_name }}. We want you to love what you ordered. If something isn't right, we're here to help.

Returns

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it, with all original tags attached and in its original packaging.

How to Start a Return

To start a return, contact us at {{ email }} with your order number and the reason for your return. Once your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including final sale items, gift cards, and intimates or swimwear for hygiene reasons. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 5-10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

Contact Us

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