Return Eligibility

For hygiene and product integrity, eligible returns must be unused, unworn, unwashed, unaltered, undamaged, free of odor or product residue, with lace uncut and all original packaging included.

Before You Start A Return

Please inspect your item before wearing, washing, styling, cutting lace, applying products, or making any changes. Once an item has been worn, altered, washed, styled, or has lace cut, it may no longer qualify for return.

How To Request A Return

Email service@vevolora.shop with your order number, checkout email, reason for return, product condition, and clear photos if needed. Our support team will review your request and provide next steps if the item qualifies.

Return Shipping

If the return is due to personal preference, wrong size selection, color choice, style change, or no longer wanting the item, return shipping may be the customer’s responsibility. If the issue is caused by a confirmed fulfillment mistake or product problem, we will review the situation and help with the appropriate solution.

Refunds

Approved refunds are issued after the returned item is received and inspected. Refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the refund.

Non-Returnable Conditions

Items may not qualify for return if they are worn, washed, altered, damaged, scented, tangled due to use, missing packaging, missing accessories, or if lace has been cut. Items returned without approval may not be accepted.

Contact

For return questions, email service@vevolora.shop.