Eligible items may be considered for return or exchange if they are unused, unworn, undamaged, unwashed, unaltered, with lace uncut and all original packaging included. Please contact us before sending anything back.

For wigs and lace products, cutting the lace usually means the item has been prepared for personal wear. For hygiene and resale safety reasons, items with cut lace, styling changes, odor, product residue, or signs of wear may not qualify for return.

Email service@vevolora.shop with your order number, reason for return, photos if relevant, and the item condition. Our support team will review your request and provide next steps if the item is eligible.

If the return is due to personal preference, wrong size selection, style change, or no longer wanting the item, return shipping may be the customer’s responsibility. If the issue is caused by a confirmed mistake or quality problem, we will help review the best solution.

After the returned package is received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.